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About Microsoft Dynamics CRM

Microsoft Dynamics CRM is a comprehensive CRM (Customer Relationship Management) solution offered by Microsoft, designed to enhance sales, marketing, and customer service processes. With its approach, it enables businesses to effectively combine data and customer relationships, integrate analytics into decision-making processes, and achieve optimal results in their day-to-day customer experiences.

Microsoft Dynamics 365 Sales, Service, and Marketing solutions providing businesses with powerful CRM solutions and functionalities. These solutions can be deployed either in the cloud or locally, depending on the specific needs and preferences of the organization. This flexibility ensures that businesses can adapt their CRM customer service approach to suit their unique requirements.

Not only is Microsoft Dynamics CRM easy to set up, but it also provides reliable and secure ways of structuring and managing customer data, facilitating CRM software integration. By leveraging this system, businesses can unlock new opportunities for growth, streamline their operations, and deliver exceptional customer experiences through effective CRM solutions and customer service management.

Technology

• Microsoft Dynamics 365 Sales
• Microsoft Dynamics 365 Customer Service
• Microsoft Dynamics 365 Marketing
• Ready-made field service solutions with the support of remote specialists. Based on Microsoft Dynamics 365 Remote Assist.
• Own developments based on Microsoft Teams: solutions for first-line employees, technical support applications, mini CRM.
• In-depth customer data analytics in Dynamics 365 Customer Insights.

#ELEMENTS#

Awara IT's expertise

• Implementation and maintenance of Microsoft Dynamics 365 Sales, Marketing, Service, Field Service, Customer Insights
• Solving complex problems of integration with data storage and document management systems
• Optimization of customer service and customer interaction processes, key sales and marketing processes
• Structuring and analyzing in-depth customer data
• Integration with business intelligence systems, especially Microsoft Power BI.

#FORM#

Business Process Automation with Microsoft Power Platform

If your document approvals are handled manually or via email, data is stored across dozens of Excel files, employees manually transfer information between systems, and internal application development keeps getting postponed, many of these processes can be automated.

Why Power Platform

Power Apps

We build business web and mobile applications that replace Excel spreadsheets, paper forms, and outdated internal services.
→ Learn more about Power Apps

Power Automate

We automate approvals, document workflows, data exchange, and other repetitive processes across corporate systems.
→ Learn more about Power Automate

Copilot Agents (Copilot Studio)

We create AI agents that help employees find information, answer questions, automate support, and work with the company's internal knowledge base.

→ Learn more about Copilot Agents

What We Automate

HR

• vacation and business trip approvals;
• employee onboarding;
• internal HR services;
• goal setting and tracking.

Manufacturing

• mobile applications for production and field employees;
• digital checklists and inspections;
• incident reporting;

Corporate Processes

• contract, invoice, and procurement approvals;
• document routing;
• service requests (Service Desk);
• integration with ERP, CRM, and other corporate systems.

Systems We Integrate With

Power Platform does not operate in isolation — it connects your systems into a unified environment.

•  Microsoft 365
• 1C
• SAP
• Workforce
• ServiceNow

and many others

What You Get

As a result, you reduce manual work and operational errors, speed up approvals and internal processes, gain a single source of up-to-date data, improve status visibility and execution control, and provide mobile access to corporate processes. The solution runs on the Microsoft platform you already use, making it easier to integrate into your existing IT environment and develop further.

Why Awara IT

1. Hands-on Microsoft Power Platform expertise. We develop solutions based on Power Apps, Power Automate, Copilot Studio, and Microsoft 365 — from simple applications to end-to-end process automation.
2. End-to-end project delivery. We analyze your current processes, design the solution, configure integrations, develop applications and automation workflows, train users, and support the solution's further development after launch.
3. We integrate Power Platform with your IT environment. We connect Microsoft 365, Teams, Outlook, SharePoint, Excel, 1C, SAP, ERP, CRM, and other corporate systems so that automation works as an integral part of your business.
4. We strengthen adoption through training. Through Awara IT Digital Academy, we help employees get comfortable with Microsoft 365, Power Platform, Copilot, and new processes so that the solution becomes part of their everyday work.
5. Proven Microsoft expertise. Awara IT is a Microsoft Solutions Partner with more than 18 years of experience, 500+ completed projects, 200+ Microsoft-certified specialists, and implementation experience across Europe and Central Asia.

We help you not only implement a standalone tool, but also identify which processes are truly worth automating, determine how to connect them with your existing systems, and prepare employees to work in the new environment.

Tell us which processes you would like to automate — we will review your current setup, recommend suitable scenarios, and show you how they can be implemented with Microsoft Power Platform.

Awara IT provides information security for businesses of all sizes. We carry out information security audits, penetration testing, information security system maintenance, black box, grey box, white box testing. We provide PCI DSS, ISO 27001, NIST, GDPR, ITIL compliance services based on Microsoft and other vendor solutions.

Information security services are particularly relevant to:

• Manufacturing and Mining сompanies: these industries often rely on automated systems and supply chains. Cybersecurity safeguards these systems from disruptions and intellectual property theft.
• E-commerce: E-commerce businesses handle sensitive customer data and financial transactions. Robust cybersecurity ensures the safety of customer information and maintains trust.
• IT Industry: IT companies are at the forefront of technology. Cybersecurity is crucial to protect data, applications, and networks from various threats and attacks.

Tech stack

Security solutions from Microsoft :

• Microsoft Copilot for security
• Defender For Endpoint
• Defender For Identity
• Defender For Cloud
• Defender For Microsoft 365
• Azure Sentinel (SIEM+SOAR)
• JIT/JEA/PIM/IAM/CASB

Awara IT's expertise

• Securing sensitive data through the design, construction, assessment, and auditing of information security systems is pivotal. Our approach involves analyzing information system structures, developing robust security policies, and carefully selecting security measures.

• We specialize in ongoing cybersecurity maintenance, covering compliance control, continuous monitoring, threat detection, backup management, and user training for optimal system usage.

• Ensuring compliance with legal and regulatory requirements is a top priority. Our expert team conducts thorough audits to align with the specific standards of the Republic of Kazakhstan and the EU.

• To strengthen your IT infrastructure, we conduct detailed vulnerability scans and rigorous penetration tests, including red teaming exercises for a comprehensive evaluation of system resilience against potential threats.

• Implementing information security measures, including Data Loss Prevention (DLP) system design, is a core competency. We meticulously select solution providers, draft technical requirements, and actively participate in procurement processes to ensure optimal security solutions.

• Our expertise extends to developing regulations, rules, and instructions on information security, providing a robust framework for your organization.

• In addition to our professional services, we offer practical training in various formats, such as Cyber Wars, Battle for the Domain, and workshops. These sessions equip your team with the skills and knowledge to navigate and combat evolving cyber threats.

• What sets us apart is our team of experts, including Microsoft certified trainers, Certified Ethical Hackers, Chief Information Security Officers (CISOs), Online Certificate Status Protocol (OCSP) specialists, and a Microsoft Most Valuable Professional (MVP) on Azure. Our team's diverse certifications underscore our commitment to delivering cutting-edge solutions and staying at the forefront of information security best practices.

Results

We offer

Technology

Awara IT's expertise

We establish seamless communication channels within your company, with clients, and partners, leveraging Microsoft Teams as the foundation for real-time collaboration.

Tailored Applications

We create customized applications using Power Platform, designed to boost teamwork, collaboration, and overall employee efficiency, aligning with your specific business needs.

Team empowerment

Our training and engagement solutions in Microsoft Viva motivate and educate your teams, enhancing their skills and productivity.

Recognition

Tech stack

We implement business intelligence systems:

We offer

Comprehensive IT Outsourcing for your business, both one-time and on an ongoing basis. You may find it useful:

Awara IT's expertise

• Support for IT systems of various classes
• Automation of the financial circuit
• Cloud business migration
• IT support for branches and representative offices

Certified developers and consultants will take care of the technical requests of users.

Benefits of IT Outsourcing

• No need to provide in-house specialists
• Projected IT costs
• Ability to focus on business rather than solving technical problems
• Vacation, sick leave and benefits package of IT specialists is our concern, not yours
• Pay for real work, but not for stay in the office

We offer

Awara IT advises companies on the choice of software and hardware from international vendors.

• Enterprise management systems
• Office applications
• Operating systems
• Servers and DSS (data storage system)
• Solutions for automating business processes
• Network equipment, visualization, DBMS (data base management system)
• Security solutions
• Analysis of the portfolio of IT assets
• Business Intelligence and forecasting
• Data storage and processing

Awara IT's expertise

Awara IT accompanies your IT projects throughout the entire life cycle, based on hundreds of projects from various industries and suppliers. Awara IT's many years of experience will help determine the optimal and secure solutions in full compliance with corporate and legal requirements. We will provide support at all stages of choosing a software solution. We will help you conduct a licensing audit, determine the required quantity of licenses, identify unnecessary ones and thus reduce the financial burden on software purchase.