Unified omnichannel contact center with AI: automate routine operations, improve customer care and productivity.
About the product
Microsoft Dynamics 365 Contact Center: A ready-to-deploy solution that helps call centers improve service, organize customer engagement, and increase business efficiency. Work across all channels in a single window with built-in integration for any major CRM.Awara IT implementation of Microsoft Dynamics 365 Contact Center
Awara IT implements Microsoft Dynamics 365 Contact Center for companies from Central Asia and globally. We focus on a solid experience particularly with Microsoft, covering sales, marketing, customer care, omnichannel and other functions. Please see the list of our projects below.How Awara IT supports contact centers
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Customer satisfaction survey scores (NPS/CSAT) show low results.
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Upselling to existing customers is difficult; as a result, the cost of acquiring new customers is rising.
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Existing customers are switching to competitors.
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Genuine negative reviews appear, and there are no recommendations.
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Call center agents are either idle or overloaded.
Intended for
Banks, financial orgranizations; insurance companies, e-commerce, professional services, retail and other b2c verticals with vast inbound requests AI capabilities for contact centers
| AI agents assist operators in working on requests: generating responses, providing quick access to corporate knowledge bases. | Predictive analytics helps increase customer loyalty levels. For example, contacting key contacts suggested by AI who have resolved similar requests. | ToV analysis of customer sentiment, multilingual translation, call transcription. |
