Elevate Customer Service Excellence: Harness Awara IT's Expertise to Build Exceptional Customer Experiences
Microsoft Dynamics 365 Customer Service solves several critical business needs:
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Streamlined case management Effortlessly organize and track cases for faster response times and efficient issue resolution. MD 365 Customer Service centralizes case management, ensuring prompt and effective support.
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Multichannel support Seamlessly handle customer inquiries from various channels, including phone calls, emails, chats (WhatsApp, Signal), and social media (Instagram, Facebook, Twitter), along with self-service portals. Dynamics 365 Customer Service delivers consistent support across multiple communication channels. |
Improved customer satisfaction By providing a comprehensive view of customer interactions, preferences, and previous support tickets, and deploying personalized chatbots for quick responses, Dynamics 365 Customer Service facilitates tailored and timely support. |
Service Level Agreement (SLA) management Setting and meeting SLAs tailored to case types, building and maintaining customer trust. Dynamics 365 Customer Service ensures that support teams respond and resolve issues within specified timeframes, meeting customer expectations. |
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Self-Service capabilities
MD 365 Customer Service offers self-service portals where customers can access knowledge bases, FAQs, and track their case progress independently. This empowers customers to find answers on their own, reducing the volume of incoming support requests and enabling self-help options. |
AI-Driven insights
Leveraging AI capabilities, Dynamics 365 Customer Service analyzes customer data, identifies trends, and provides actionable insights. Businesses can personalize interactions, anticipate customer needs, and deliver proactive support, enhancing the customer experience. |
Reporting and analytics
Access reporting and analytics tools within Dynamics 365 Customer Service to monitor key performance metrics, track customer satisfaction levels, measure response times, and identify areas for process optimization. |
Integration with other systems
Dynamics 365 Customer Service seamlessly integrates with other Microsoft applications and third-party systems. This integration allows businesses to leverage existing data, create a unified view of customer interactions, and streamline processes across different departments, enhancing efficiency and collaboration. |
Our expertise
Awara IT has a big experience in implementing Microsoft Dynamics 365 Customer Service across various industries and can help your business to tailor the solution to your specific needs.| Business Requirement Analysis: We work closely with your organization to understand your unique business needs and goals. | Establishing project scope: Based on the analysis, Awara IT helps define the project's scope, objectives, deliverables, and timeline. |
| Solution Implementation: Awara IT deploys Dynamics 365 Customer Service. This involves configuring the system, customizing it to fit your business processes, and integrating it with other relevant systems. | Piloting and Technical Support: We conduct a pilot phase to test the solution's functionality and gather user feedback. We provide support during this phase, addressing any issues that arise and make necessary adjustments. |
| Training and User Adoption: We offer training services to help you and your team understand and utilize Dynamics 365 Customer Service effectively. | |
