Microsoft Dynamics 365 Customer Service
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+34 930 476 012
+34 930 476 012
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Services
  • ERP
    • Microsoft Dynamics 365 Business Central
    • Microsoft Dynamics 365 Finance
    • Microsoft Dynamics 365 Supply Chain Management
  • CRM
    • Microsoft Dynamics 365 Sales
    • Microsoft Dynamics 365 for Marketing
    • Microsoft Dynamics 365 Customer Service
  • LowCode/NoCode
    • Power Virtual Agents
    • Power Automate and Power Apps
    • Power Pages
  • Cybersecurity
    • Microsoft Defender
    • Microsoft Entra
    • Microsoft Priva
    • Microsoft Sentinel
  • Teamwork
    • Microsoft Teams
    • Microsoft Viva
    • Microsoft Exchange
    • Microsoft SharePoint
  • Data and AI
    • BI and Advanced Analytics
    • Data management
  • Go to cloud
    • Microsoft Azure
  • Custom software development
  • IT outsourcing
  • Licenses sales
Solutions
Industries
  • Mining industry
  • Retail industry
  • Manufacturing
  • Construction
  • Agriculture industry
  • Hi-tech
Cases
Media center
  • News
  • Events
  • For media and partners
About us
  • Awards
  • Careers
  • Corporate responsibility
    • Environmental initiatives
    • Educational initiatives
    • Inclusion initiatives
  • Partners
  • Blog
  • Contact
    Contact us
    +34 930 476 012
    Email
    info@awara-it.com
    The address
    Diagonal Hightech, Avenida Diagonal 131, Barcelona, Spain
    Created with Sketch.
    Services
    • ERP
      • Microsoft Dynamics 365 Business Central
      • Microsoft Dynamics 365 Finance
      • Microsoft Dynamics 365 Supply Chain Management
    • CRM
      • Microsoft Dynamics 365 Sales
      • Microsoft Dynamics 365 for Marketing
      • Microsoft Dynamics 365 Customer Service
    • LowCode/NoCode
      • Power Virtual Agents
      • Power Automate and Power Apps
      • Power Pages
    • Cybersecurity
      • Microsoft Defender
      • Microsoft Entra
      • Microsoft Priva
      • Microsoft Sentinel
    • Teamwork
      • Microsoft Teams
      • Microsoft Viva
      • Microsoft Exchange
      • Microsoft SharePoint
    • Data and AI
      • BI and Advanced Analytics
      • Data management
    • Go to cloud
      • Microsoft Azure
    • Custom software development
    • IT outsourcing
    • Licenses sales
    Solutions
    Industries
    • Mining industry
    • Retail industry
    • Manufacturing
    • Construction
    • Agriculture industry
    • Hi-tech
    Cases
    Media center
    • News
    • Events
    • For media and partners
    About us
    • Awards
    • Careers
    • Corporate responsibility
      • Environmental initiatives
      • Educational initiatives
      • Inclusion initiatives
    • Partners
    • Blog
    • Contact
      +34 930 476 012
      Request a call
      Email
      info@awara-it.com
      The address
      Diagonal Hightech, Avenida Diagonal 131, Barcelona, Spain
      Working hours
      Weekdays: 9:00 - 18:00
      Contact us
      Created with Sketch.
      Telephones
      +34 930 476 012
      Request a call
      Created with Sketch.
      • Services
        • Services
        • ERP
          • ERP
          • Microsoft Dynamics 365 Business Central
          • Microsoft Dynamics 365 Finance
          • Microsoft Dynamics 365 Supply Chain Management
        • CRM
          • CRM
          • Microsoft Dynamics 365 Sales
          • Microsoft Dynamics 365 for Marketing
          • Microsoft Dynamics 365 Customer Service
        • LowCode/NoCode
          • LowCode/NoCode
          • Power Virtual Agents
          • Power Automate and Power Apps
          • Power Pages
        • Cybersecurity
          • Cybersecurity
          • Microsoft Defender
          • Microsoft Entra
          • Microsoft Priva
          • Microsoft Sentinel
        • Teamwork
          • Teamwork
          • Microsoft Teams
          • Microsoft Viva
          • Microsoft Exchange
          • Microsoft SharePoint
        • Data and AI
          • Data and AI
          • BI and Advanced Analytics
          • Data management
        • Go to cloud
          • Go to cloud
          • Microsoft Azure
        • Custom software development
        • IT outsourcing
        • Licenses sales
      • Solutions
      • Industries
        • Industries
        • Mining industry
        • Retail industry
        • Manufacturing
        • Construction
        • Agriculture industry
        • Hi-tech
      • Cases
      • Media center
        • Media center
        • News
        • Events
        • For media and partners
      • About us
        • About us
        • Awards
        • Careers
        • Corporate responsibility
          • Corporate responsibility
          • Environmental initiatives
          • Educational initiatives
          • Inclusion initiatives
        • Partners
        • Blog
        • Contact
      Contact us
      • en
        • Language
        • en
        • ru
      • +34 930 476 012
        • Telephones
        • +34 930 476 012
        • Request a call
      • Diagonal Hightech, Avenida Diagonal 131, Barcelona, Spain
      • info@awara-it.com
      • Weekdays: 9:00 - 18:00
      Home
      —
      Services
      —
      CRM
      —Microsoft Dynamics 365 Customer Service

      Microsoft Dynamics 365 Customer Service

      Elevate Customer Service Excellence: Harness Awara IT's Expertise to Build Exceptional Customer Experiences

      Microsoft Dynamics 365 Customer Service is a customer relationship management (CRM) solution designed to help businesses deliver exceptional customer service and support experiences.


      Microsoft Dynamics 365 Customer Service solves several critical business needs:


      Streamlined case management

      Effortlessly organize and track cases for faster response times and efficient issue resolution. MD 365 Customer Service centralizes case management, ensuring prompt and effective support.


      Multichannel support

      Seamlessly handle customer inquiries from various channels, including phone calls, emails, chats (WhatsApp, Signal), and social media (Instagram, Facebook, Twitter), along with self-service portals. Dynamics 365 Customer Service delivers consistent support across multiple communication channels. 
      Improved  customer satisfaction

      By providing a comprehensive view of customer interactions, preferences, and previous support tickets, and deploying personalized chatbots for quick responses, Dynamics 365 Customer Service facilitates tailored and timely support.

      Service Level Agreement (SLA) management

      Setting and meeting SLAs tailored to case types, building and maintaining customer trust. Dynamics 365 Customer Service ensures that support teams respond and resolve issues within specified timeframes, meeting customer expectations.
      Self-Service capabilities

      MD 365 Customer Service offers self-service portals where customers can access knowledge bases, FAQs, and track their case progress independently. This empowers customers to find answers on their own, reducing the volume of incoming support requests and enabling self-help options.


      AI-Driven insights

      Leveraging AI capabilities, Dynamics 365 Customer Service analyzes customer data, identifies trends, and provides actionable insights. Businesses can personalize interactions, anticipate customer needs, and deliver proactive support, enhancing the customer experience. 

      Reporting and analytics

      Access reporting and analytics tools within Dynamics 365 Customer Service to monitor key performance metrics, track customer satisfaction levels, measure response times, and identify areas for process optimization.


      Integration with other systems

      Dynamics 365 Customer Service seamlessly integrates with other Microsoft applications and third-party systems. This integration allows businesses to leverage existing data, create a unified view of customer interactions, and streamline processes across different departments, enhancing efficiency and collaboration.

      Our expertise

       Awara IT has a big experience in implementing Microsoft Dynamics 365 Customer Service across various industries and can help your business to tailor the solution to your specific needs.

      Business Requirement Analysis: We work closely with your organization to understand your unique business needs and goals. Establishing project scope: Based on the analysis, Awara IT helps define the project's scope, objectives, deliverables, and timeline.
      Solution Implementation: Awara IT deploys Dynamics 365 Customer Service. This involves configuring the system, customizing it to fit your business processes, and integrating it with other relevant systems. Piloting and Technical Support: We conduct a pilot phase to test the solution's functionality and gather user feedback. We provide support during this phase, addressing any issues that arise and make necessary adjustments.
      Training and User Adoption: We offer training services to help you and your team understand and utilize Dynamics 365 Customer Service effectively.  

      Explore Awara IT Special Offerings for Microsoft Dynamics 365 Sales and Marketing
      All industries: Sales Automation 
      All industries: Marketing Automation 
      All industries: Customer Service 
      Banking: Boost profits with CRM 
      Insurance: Boost profits with CRM 
      Professional services: Boost profits with CRM 
      Manufacturing: Enterprise Asset Management 
      Manufacturing: Efficient Procurement Management 
      Retail: Discount calculation for products with an expiring date 
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      +34 930 476 012
      Request a call
      Email
      info@awara-it.com
      The address
      Diagonal Hightech, Avenida Diagonal 131, Barcelona, Spain
      Working hours
      Weekdays: 9:00 - 18:00
      info@awara-it.com
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