About Microsoft Dynamics CRM
Microsoft Dynamics CRM is a comprehensive CRM (Customer Relationship Management) solution offered by Microsoft, designed to enhance sales, marketing, and customer service processes. With its approach, it enables businesses to effectively combine data and customer relationships, integrate analytics into decision-making processes, and achieve optimal results in their day-to-day customer experiences.
Microsoft Dynamics 365 Sales, Service, and Marketing solutions providing businesses with powerful CRM solutions and functionalities. These solutions can be deployed either in the cloud or locally, depending on the specific needs and preferences of the organization. This flexibility ensures that businesses can adapt their CRM customer service approach to suit their unique requirements.
Not only is Microsoft Dynamics CRM easy to set up, but it also provides reliable and secure ways of structuring and managing customer data, facilitating CRM software integration. By leveraging this system, businesses can unlock new opportunities for growth, streamline their operations, and deliver exceptional customer experiences through effective CRM solutions and customer service management.
Technology
- Microsoft Dynamics 365 Sales
- Microsoft Dynamics 365 Customer Service
- Microsoft Dynamics 365 Marketing
- Ready-made field service solutions with the support of remote specialists. Based on Microsoft Dynamics 365 Remote Assist.
- Own developments based on Microsoft Teams: solutions for first-line employees, technical support applications, mini CRM.
- In-depth customer data analytics in Dynamics 365 Customer Insights.
- Implementation and maintenance of Microsoft Dynamics 365 Sales, Marketing, Service, Field Service, Customer Insights
- Solving complex problems of integration with data storage and document management systems
- Optimization of customer service and customer interaction processes, key sales and marketing processes
- Structuring and analyzing in-depth customer data
- Integration with business intelligence systems, especially Microsoft Power BI.
