Services
All services
We offer
Any company size and industry.
Technology
AX/FO
BC/NAV
Cases
All success stories#FORM#
About Microsoft Dynamics CRM
Microsoft Dynamics CRM is a comprehensive CRM (Customer Relationship Management) solution offered by Microsoft, designed to enhance sales, marketing, and customer service processes. With its approach, it enables businesses to effectively combine data and customer relationships, integrate analytics into decision-making processes, and achieve optimal results in their day-to-day customer experiences.
Microsoft Dynamics 365 Sales, Service, and Marketing solutions providing businesses with powerful CRM solutions and functionalities. These solutions can be deployed either in the cloud or locally, depending on the specific needs and preferences of the organization. This flexibility ensures that businesses can adapt their CRM customer service approach to suit their unique requirements.
Not only is Microsoft Dynamics CRM easy to set up, but it also provides reliable and secure ways of structuring and managing customer data, facilitating CRM software integration. By leveraging this system, businesses can unlock new opportunities for growth, streamline their operations, and deliver exceptional customer experiences through effective CRM solutions and customer service management.
Technology
- Microsoft Dynamics 365 Sales
- Microsoft Dynamics 365 Customer Service
- Microsoft Dynamics 365 Marketing
- Ready-made field service solutions with the support of remote specialists. Based on Microsoft Dynamics 365 Remote Assist.
- Own developments based on Microsoft Teams: solutions for first-line employees, technical support applications, mini CRM.
- In-depth customer data analytics in Dynamics 365 Customer Insights.
- Implementation and maintenance of Microsoft Dynamics 365 Sales, Marketing, Service, Field Service, Customer Insights
- Solving complex problems of integration with data storage and document management systems
- Optimization of customer service and customer interaction processes, key sales and marketing processes
- Structuring and analyzing in-depth customer data
- Integration with business intelligence systems, especially Microsoft Power BI.
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Awara IT's expertise
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We offer
At Awara IT we know how to quickly solve small but important business tasks. For example, we have apps that automate lists in Excel, book workspaces, collect ideas from employees, etc. To do that, we use various tools, including workshops and personal sessions with customers, where we create a solution prototype and then show the results to our clients.
About Power Platform
Microsoft Power Platform is a low-code platform, meaning it's designed to be accessible to users with varying levels of technical expertise. It's a versatile solution for organizations looking to digitize and streamline their operations, improve data-driven decision-making, and enhance customer experiences. Whether you're in finance, sales, HR, or any other department, Power Platform can be tailored to meet your specific needs and help you bridge the gap between identifying a business problem and implementing a solution.
It consists of several key components:
Power Apps
With Power Apps, you can build custom applications for your organization without being a professional developer. These apps can be used to streamline processes, collect data, or solve specific business challenges.
Power Automate
This tool allows you to automate repetitive tasks and workflows. It integrates with a wide range of applications, making it easy to create seamless, automated processes that save time and reduce errors.
Power Virtual Agents
This component enables you to create chatbots and virtual agents to interact with customers, employees, or other stakeholders. These bots can handle routine inquiries and tasks, improving customer service and efficiency.
Features
Turn ideas into Apps: With Power Apps, you can easily transform your ideas into functional applications.
Boost productivity: Power Automate helps you get more work done by automating tasks and processes.
Get real-time insights: Power BI generates up-to-date reports automatically, allowing you to make timely decisions.
Create your own chatbots: With Power Virtual Agents, you can build your chatbots to help with sales, communication, and customer service.
Tech stack
We work with Microsoft Power Platform stack. It includes technologies:
#ELEMENTS#Awara IT's expertise
App creation and adaptation: We make and customize apps using the Power Platform to suit your needs.Guidance and support: We help you with initial project assessments, provide advice on product usage and licensing, and offer training to your key users.
Unique approach: We work closely with our clients, using our special methods to address their specific needs.
Integration experts: We seamlessly connect Power Platform with Microsoft and other software solutions.
Awards and recognition: We've been recognized multiple times as winners of the Microsoft Partner Awards from 2018 to 2021.
PowerApps specialists: We're an authorized partner for PowerApps sales and implementation.
Exclusive partner club: We're part of the elite Microsoft Inner Circle private partner club, a distinction held by only 80 out of 10,000 partners worldwide.Examples. How the Power Platform is used
Manage time off: Easily approve compensatory leaves and keep track of business trip schedules.Employee goals and rewards: Set performance goals for your team and recognize their professional achievements.
Resource booking: Reserve meeting rooms, parking spaces, and workspaces effortlessly.
Idea collection: Gather creative ideas from your employees to improve your business.
Q&A Support: Answer questions from colleagues about the organization and personnel.
Quality checklists: We use checklists to ensure the quality of your products or services.
Remote employee support: Provide support and motivation to your remote employees.
Career growth: Encourage your employees to grow and advance within the company.#FORM#
Cases
All projectsProducts
All products
Awara IT provides information security for businesses of all sizes. We carry out information security audits, penetration testing, information security system maintenance, black box, grey box, white box testing. We provide PCI DSS, ISO 27001, NIST, GDPR, ITIL compliance services based on Microsoft and other vendor solutions.
Information security services are particularly relevant to:
- Manufacturing and Mining сompanies: these industries often rely on automated systems and supply chains. Cybersecurity safeguards these systems from disruptions and intellectual property theft.
- E-commerce: E-commerce businesses handle sensitive customer data and financial transactions. Robust cybersecurity ensures the safety of customer information and maintains trust.
- IT Industry: IT companies are at the forefront of technology. Cybersecurity is crucial to protect data, applications, and networks from various threats and attacks.
We place particular emphasis on the training of system administrators, DPOs, CISOs, SOs, SCs and COs: we have developed individual practical training courses for them.
Tech stack
Security solutions from Microsoft :
- Defender For Endpoint
- Defender For Identity
- Defender For Cloud
- Defender For Microsoft 365
- Azure Sentinel (SIEM+SOAR)
- JIT/JEA/PIM/IAM/CASB
Awara IT's expertise
- Securing sensitive data through the design, construction, assessment, and auditing of information security systems is pivotal. Our approach involves analyzing information system structures, developing robust security policies, and carefully selecting security measures.
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We specialize in ongoing cybersecurity maintenance, covering compliance control, continuous monitoring, threat detection, backup management, and user training for optimal system usage.
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Ensuring compliance with legal and regulatory requirements is a top priority. Our expert team conducts thorough audits to align with the specific standards of the Republic of Kazakhstan and the EU.
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To strengthen your IT infrastructure, we conduct detailed vulnerability scans and rigorous penetration tests, including red teaming exercises for a comprehensive evaluation of system resilience against potential threats.
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Implementing information security measures, including Data Loss Prevention (DLP) system design, is a core competency. We meticulously select solution providers, draft technical requirements, and actively participate in procurement processes to ensure optimal security solutions.
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Our expertise extends to developing regulations, rules, and instructions on information security, providing a robust framework for your organization.
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In addition to our professional services, we offer practical training in various formats, such as Cyber Wars, Battle for the Domain, and workshops. These sessions equip your team with the skills and knowledge to navigate and combat evolving cyber threats.
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What sets us apart is our team of experts, including Microsoft certified trainers, Certified Ethical Hackers, Chief Information Security Officers (CISOs), Online Certificate Status Protocol (OCSP) specialists, and a Microsoft Most Valuable Professional (MVP) on Azure. Our team's diverse certifications underscore our commitment to delivering cutting-edge solutions and staying at the forefront of information security best practices.
Results
You'll get an unbiased evaluation of your IT infrastructure and security systems, assessing the alignment of components like servers, CRM, ERP, BPM systems, website, databases, storage, and data network stack with corporate and legal security requirements. The final report will outline potential issues, prioritize risks, and include a Common Vulnerability and Exposure (CVE) rating for clarity.#FORM#
Solutions
All solutions
We offer
At Awara IT, we provide a range of services designed to enhance your IT infrastructure and teamwork capabilities.|
External and Internal Communications Assessments
We evaluate your communication systems, both external and internal, to identify areas for improvement and ensure seamless connectivity. |
Automation of Internal and External processes for team collaboration
We streamline your team collaboration by automating processes, making work more efficient and productive. |
Trainings for key employees
We offer hands-on labs, hackathons, and workshops to empower your key employees with the skills and knowledge they need to excel in a digital workspace. |
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Integration with Analytics, CRM, and Other corporate solutions
We integrate Microsoft solutions with your existing tools and solutions, ensuring a cohesive and efficient IT ecosystem. |
Microsoft solutions for Teamwork
We specialize in leveraging Microsoft solutions to enhance teamwork within your organization. With tools like Microsoft Teams, SharePoint, Viva, Exchange and more, we empower your teams to collaborate seamlessly, whether they're working in the office or remotely. Microsoft solutions provide the framework for modern teamwork, including document sharing, real-time communication, and project |
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Technology
#ELEMENTS#Awara IT's expertise
Awara IT is your go-to partner for enhancing communication, teamwork, and productivity within your organization. With our expertise in Microsoft solutions, we offer a range of services:Communication excellence
We establish seamless communication channels within your company, with clients, and partners, leveraging Microsoft Teams as the foundation for real-time collaboration.
Tailored Applications
We create customized applications using Power Platform, designed to boost teamwork, collaboration, and overall employee efficiency, aligning with your specific business needs.
Team empowerment
Our training and engagement solutions in Microsoft Viva motivate and educate your teams, enhancing their skills and productivity.
Recognition
We take pride in being named 'Microsoft Partner of the Year' in 2019, and receiving accolades as 'Microsoft Communications, Business Intelligence, and Application Development Partner of the Year' in 2018, 2019, and 2021. These awards are a testament to our commitment to excellence.#FORM#
Cases
All casesProducts
All products
Imagine the potential of deciphering customer needs and crafting innovative business services, products, and solutions solely by harnessing the potential of your existing data.
At Awara IT, we specialize in a spectrum of Data and AI services that empower businesses to leverage their data reservoir to drive success:
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Assessment and Strategy We offer comprehensive assessments and strategic planning to align your data utilization with your business objectives.
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Data Migration and Modernization We ensure a smooth transition and modernization of your data infrastructure to keep it relevant and optimized for your evolving needs.
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Enterprise Data Warehouse (EDW) Implementation We design and implement scalable,secure,and efficient data warehouses tailored to your business requirements.
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Architecture Design for BI and Advanced Analytics Solutions
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Azure Open AI Service Integration |
Technical Outsourcing
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Tech stack
We implement business intelligence systems:
#ELEMENTS#Cases
All success storiesSolutions
All solutions
We offer
Comprehensive IT Outsourcing for your business, both one-time and on an ongoing basis. You may find it useful:
Awara IT's expertise
- Support for IT systems of various classes
- Automation of the financial circuit
- Cloud business migration
- IT support for branches and representative offices
Certified developers and consultants will take care of the technical requests of users.
Benefits of IT Outsourcing
- No need to provide in-house specialists
- Projected IT costs
- Ability to focus on business rather than solving technical problems
- Vacation, sick leave and benefits package of IT specialists is our concern, not yours
- Pay for real work, but not for stay in the office
We offer
Awara IT advises companies on the choice of software and hardware from international vendors.
- Enterprise management systems
- Office applications
- Operating systems
- Servers and DSS (data storage system)
- Solutions for automating business processes
- Network equipment, visualization, DBMS (data base management system)
- Security solutions
- Analysis of the portfolio of IT assets
- Business Intelligence and forecasting
- Data storage and processing
Awara IT's expertise
Awara IT accompanies your IT projects throughout the entire life cycle, based on hundreds of projects from various industries and suppliers. Awara IT's many years of experience will help determine the optimal and secure solutions in full compliance with corporate and legal requirements. We will provide support at all stages of choosing a software solution. We will help you conduct a licensing audit, determine the required quantity of licenses, identify unnecessary ones and thus reduce the financial burden on software purchase.
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