Use Awara IT expertise to automate customer interactions, enhance support services and deliver personalized experiences.
Microsoft Power Virtual Agent can help you address various business needs:
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Customer support and Service
Create chatbots that assist customers with their questions and problems. These chatbots are available 24/7, understand customer issues, and can guide users through troubleshooting, which boosts customer satisfaction. |
Lead generation and Sales
Custom chatbots can engage with visitors on your website or social media. They collect customer information, answer product or service-related questions, and provide recommendations, ultimately boosting sales and customer engagement. |
Internal helpdesk and Employee support
You can use chatbots for employee support. They assist with HR, IT, and company information inquiries, providing quick answers and self-service support. |
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Process automation
Chatbots can integrate with other Microsoft services like Power Automate to automate routine tasks, initiate workflows, and access data from various systems. |
Interactive customer engagement
Chatbots create interactive and personalized experiences. They recommend products, assist with bookings, offer promotions, and engage users through natural conversations. |
Scalability and Cost savings
Chatbots handle multiple conversations at once, reducing the need for additional support agents. This allows you to provide efficient service without significantly increasing costs. |
Awara IT's expertise
Awara IT has extensive expertise in implementing and deploying Power Virtual Agent solutions to help businesses optimize their processes and drive digital transformation.
Awara IT's services in the field of Power Virtual Agent include:
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Consulting and Strategy
We'll work with you to understand your needs, figure out how chatbots can benefit your business, and create a plan to use them effectively. |
Chatbot development
We can build custom chatbots using Microsoft Power Virtual Agents. We can work with you to design conversation flows, define intents and entities, create knowledge bases, and integrate chatbots with relevant systems and platforms. |
Customization and Integration Awara IT may offer services to customize the chatbot's appearance, branding, and user interface to align with your organization’s requirements. We can integrate the chatbot with various channels such as websites, social media platforms, messaging apps, and internal systems. |
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Natural Language Understanding (NLU)
Our expertise ensures your chatbots understand users better, handle complex questions, and give accurate responses. |
Integration with Business Systems
We'll connect your chatbots with other tools you use, like customer relationship management platforms(CRM), helpdesk systems or data repositories. |
Testing and Deployment
Before they go live, we make sure your chatbots work well, are accurate, and perform smoothly. |
