Unified omnichannel contact center with AI: automate routine operations, improve customer care and productivity.
About the product
Microsoft Dynamics 365 Contact Center: A ready-to-deploy solution that helps call centers improve service, organize customer engagement, and increase business efficiency. Work across all channels in a single window with built-in integration for any major CRM.What contact centers issues do we resolve
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Customer satisfaction survey scores (NPS/CSAT) show low results.
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Upselling to existing customers is difficult; as a result, the cost of acquiring new customers is rising.
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Existing customers are switching to competitors.
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Genuine negative reviews appear, and there are no recommendations.
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Call center agents are either idle or overloaded.
Intended for
Banks, financial orgranizations; insurance companies, e-commerce, professional services, retail and other b2c verticals with vast inbound requests AI capabilities for contact centers
| AI agents assist operators in working on requests: generating responses, providing quick access to corporate knowledge bases. | Predictive analytics helps increase customer loyalty levels. For example, contacting key contacts suggested by AI who have resolved similar requests. | ToV analysis of customer sentiment, multilingual translation, call transcription. |
