About customer

Swan Hellenic is an established, well-respected owner-operated heritage cruise company and brand with more than 7 decades of expertise in onboard travelling to extraordinary locations, remote landmarks, truly off-the-beaten path destinations and cultures and rich unspoiled areas of our planet that often cannot be accessed in any other way.

Constructed in the Helsinki shipyard, their expedition ships combine the latest polar ice-class technology with stylish, sophisticated interiors: high-end boutique hotel with contemporary sophistication.

Challenges and solutions

Swan Hellenic was looking for an ERP system that could help with efficient and timely accounting and control of their business. At this point, they already realized that a local accounting system in Cyprus was not enough. 

The cruise business is quite complicated. In addition to general points, there are a lot of specific details to note. As one of a hundred examples, fuel consumption on cruise ships is reported in completely different ways - it complicates the already complicated accounting and control process.

They wanted to work with a proven partner who already had successful experience in implementing and localizing ERP systems, in accordance with local regulations. The speed of implementation was also of great importance, since the problems caused by manual reporting were already starting to significantly affect the efficiency of business decision-making.

It was decided to implement Microsoft Dynamics 365 BC - a solution that not only noted the nuances and aspects of Cypriot accounting, but also included quite an interesting operational history associated specifically with the cruise business. 

Results

Financial reports availability that allows the Company to make decisions based on the single source of truth with unified data base

x3 faster report generation time

Analytics-based decision to increase the number of cruise ships, directly affecting the further development of business

Prevention of prepayment losses in internal systems, which leads now to managers timely work with customers on their orders