About customer

Car dealer group from Georgia, working witth Jaguar & Land Rover, BMW, Ford, Suzuki.

Challenges and solutions

Brand headquarters introduced new service standards and IT tools that were to be implemented
A convenient and reliable tool for dialog reception of the client's car was needed
The clients of the dealer are increasingly involved in online services and expect the same from the dealer
It is not possible to process service recommendations with a large number of car rides

Customer's IT landscape included: Microsoft Dynamics 365, Infomedia Super Service Triage, Jaguar Land Rover Clifford Thames

Results

Choose a product suitable for solving the current situation
Complete full integration with the dealer's accounting system (DMS).
Ensure compliance with the integration standards of brands
Realize reporting for dealers and importers
The proposed solution should contribute to:
Increasing the financial result of the dealer service due to the possibility of fast online coordination of work with the client
Minimization of the risk of loss due to full photo/video fixation reception
Providing a whole process of work with service recommendations