About customer

Awara IT customer is a prominent retail company, operating in the Middle East with a focus on beauty and consumer goods. The company operates both physical stores and a robust digital platform, offering over 60,000 products from thousands of brands.

Challenges and solutions

The customer aimed to deploy a unified ERP system to manage loyalty points, tax systems, and financial operations across multiple regions.

The goal was to improve transparency, consolidate data, and enhance operational efficiency. 

Results

All financial modules, inventory and transportation management, and e-commerce integrations were successfully implemented. The system enabled centralized control and improved logistics and resource management. 

The implementation of Microsoft Dynamics 365 FO allowed the head office to monitor and manage all regional offices through a single system. This led to improved reporting, analytics, and operational efficiency. The unified platform also facilitated better decision-making and strategic planning.

• Automation of currency exchange tracking at the point of sale.
• Completion of loyalty points accounting system.
• Redesign of gift item and packaging inventory tracking.
• Focus on retail and e-commerce as primary business directions.

Awara IT team managed complex regional requirements and delivered a scalable solution.