About customer

Our customer is a fast growing FinTech startup operating in MENA region.

Challenges and solutions

Before:

UAE is a market well known for its exclusive service and customer care standards, what especially relates to financial services.

The company wanted to streamline daily customer operations, such as customer onboarding, customer support via call centers. Sales process was to be fully automated within one reliable and scalable solution. Previousely it was done with several tools, taking lots of efforts and time to get reliable information about customers.

Results

• With Microsoft Dynamics 365 and Copilot, most typical requests are processed by call center operators much quicker.
• Ticketing system enables 40% faster processing of more complex requests.
• Customers’ onboarding is done throughout the smooth process within Dynamics 365