About customer

Our customer is a leading telecommunications provider serving millions of private and corporate customers with mobile, internet, and digital services. As a market leader in a highly competitive sector, the company continuously pursues digital transformation to maintain operational excellence and market leadership.

Challenges and solutions

The client faced significant challenges in adopting Microsoft 365 Copilot despite investing in licenses. Usage remained fragmented across the organization, with knowledge gaps preventing effective integration into daily workflows and security concerns arising from unstructured implementation.

Awara IT addressed these challenges through a comprehensive adoption program that included:

Structured Rollout Strategy

• Phased license allocation starting with most engaged users
• Executive training program to secure leadership buy-in
• Progressive expansion to key specialists across departments

Comprehensive Training Framework

• Customized workshops and hands-on sessions over 2.5 months
• Russian-language materials including webinars and practical exercises
• Ongoing Q&A sessions and individual consultations

Business Process Integration

• Custom configuration aligning Copilot with specific workflows
• Training in prompt engineering and AI-driven automation
• Guidance for embedding AI into daily decision-making processes

The solution focused on practical adaptation rather than just feature introduction, ensuring Copilot became embedded in the company's operational culture.

Results

• Active Microsoft 365 Copilot users increased significantly across the organization
• Report preparation time reduced by over 50% through automation
• Full utilization of Microsoft 365 licenses achieved, maximizing ROI
• Information security risks significantly reduced through structured onboarding
• Employee engagement increased due to tangible productivity gains

The customer gained substantial business value through operational efficiency improvements, optimized subscription usage, enhanced security protocols, higher employee engagement, and long-term capability development with retained internal knowledge.