About customer
Bolashak Group is a leader in staffing services, commissioning solutions, QC/QA inspections, and training for the oil and gas, mining, engineering, telecommunications, and other industries in Kazakhstan. Established in 2000, Bolashak has consistently maintained its position as a top provider of staffing services for companies operating in Kazakhstan and supporting facilities worldwide. With a strong track record in Kazakhstan, the company has seven offices across the country and offices in the UK, enabling global support for its clients.
Central to Bolashak's competitive edge is maintaining an up-to-date, dynamic CV database and ensuring precise data processing.
Challenges and solutions
Every day, the company receives about 50 CVs in three different languages through various channels. Manually entering personal information and work experience into the database, employees diligently ensure data accuracy while identifying changes and discrepancies, and categorizing CV into specific groups. However, given the diverse formats and templates of CV, including JPEG, PDF, and DOC, this process of entities extracting can be time-consuming and caused errors.
Key objectives
To address actual challenges, Bolashak identified several key objectives:
Developing a solution for automatic CV parsing and database entry.
Streamlining routine operations and reducing time costs.-
Minimizing errors in data entry.
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The main challenge in data extraction stemmed from the diversity of incoming formats, formatting styles, and structures.
Results
Before:
- Outdated Dynamics CRM 2013,
- Routine manual operations,
- Data entry from CV took several hours.
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After:
- Dynamics 365 Customer Service Cloud,
- Azure OpenAI-based parsing solution,
- Automation of routine operations,
- Data entry verification now takes 5 minutes, with plans to eliminate verification post-training.
Business Impact
- Reduced costs for processing documents due to a manhour’s reduction by at least х12 times.
- Leveraging the capabilities of Azure OpenAI.
- Automation of routine operations.
