At Awara IT, we see the combination of Microsoft Dynamics 365 and Artificial Intelligence (AI) as the key to this transformation. We specialize in the implementation, support, and localization of solutions like Dynamics 365, helping businesses build an intelligent core.
Dynamics 365 and AI: success stories
Let's explore how AI within Dynamics 365 future-proofs your business, illustrated with customer stories by Awara IT, a Dynamics 365 partner.
Bolashak Group
Bolashak Group, a leading Kazakh staffing company, faced a major efficiency hurdle. Manually processing dozens of daily CVs in multiple formats was slow and error-prone.
The Awara IT Solution: We implemented Dynamics 365 Customer Service and built a custom Azure OpenAI-based CV parsing solution.
The Business Impact:
- Full automation of routine data entry.
- Processing time reduced from hours to just 5 minutes.
- Costs reduced by at least 12 times due to reduced man-hours.
1. From operations to insights
Traditional systems tell you what happened. Dynamics 365 with AI predicts what will happen, allowing you to act with foresight.
AI in Action: Dynamics 365 Sales Insights can predict which leads are most likely to close, while Supply Chain Management can forecast demand shifts and automatically flag potential disruptions.
The Result: You move from fighting fires to preventing them, optimizing resources and capitalizing on opportunities before your competitors.
2. Automating for efficiency and human-centric innovation
The goal of AI is not to replace your team, but to augment them. By automating routine tasks, you free your talent to focus on strategic, human-centric work that drives growth.
AI in Action: Customer Service Insights automatically categorizes cases and suggests knowledge base articles to agents, slashing handle times. Marketing Automation personalizes customer journeys at an unimaginable scale.
The Result: Dramatically improved productivity, higher employee satisfaction, and the ability to deliver superior, personalized customer experiences.
3. Building on a platform for continuous growth
Future-proofing means choosing a platform that evolves with you. Dynamics 365 is a cloud-native, evergreen service, meaning you continuously receive the latest AI and feature updates without complex, disruptive upgrades.
AI in Action: New AI capabilities are regularly added directly into the applications you already use, from sentiment analysis in Customer Service to inventory optimization in Finance.
The Result: Your business capabilities are always at the cutting edge, reducing your total cost of ownership and eliminating the technology debt that plagues legacy systems.
Dynamics 365 as the core solution for your business
Microsoft Dynamics 365 is a unified platform that breaks down data silos, providing a single source of truth. Awara IT tailors this platform through:- Deploying Business Central or F&O (AX) to fit your company's scale and complexity.
- Adapting systems for local markets and managing multi-country implementations.
- Ensuring your system evolves with your business.
What makes a strong Dynamics 365 partner
A successful Dynamics 365 deployment is not an IT project; it is a business transformation. The technology is powerful, but its value is unlocked through strategic implementation. The right Dynamics 365 partner brings more than technical skill; they bring industry-specific expertise, proven methodology, and a commitment to aligning the technology with your long-term vision.An expert partner ensures your implementation is built on best practices, with scalability and AI readiness at its core from day one.
Future-proofing is a strategic imperative. By building on Dynamics 365 and enhancing it with AI, you create an efficient, insightful, and scalable organization. The results, as seen with Bolashak Group, are transformative.
Let's connect and discuss a strategic roadmap tailored to your unique goals. Our experts in implementation, localization, and global rollouts are here to help. Get in touch for a free consultation.
