August 29, 2025
Awara IT continues its collaboration with the Freedom holding on a Microsoft Dynamics 365 Customer Service project.
As part of the new project, we modernized customer service within a unified call center solution and supported the transition to omnichannel customer engagement.
In addition to Microsoft Dynamics 365 Customer Service, the implemented solutions include a corporate chat powered by Microsoft Copilot, as well as complex integrations with existing marketing tools.More details about the implementation and business results for our client are available via the link.
