We are thrilled to share the exciting news that Katerina Chernevskaya, our esteemed Senior Software Architect at Awara IT Academy, recently participated in the prestigious D365 CX Summit 2023 that took place on 23-24 June in Brussels. With her extensive expertise spanning over two decades, Katerina has been at the forefront of pioneering and integrating cutting-edge solutions on the Microsoft platform. During the summit, she delivered two enlightening sessions that inspired attendees and focused on boosting sales team productivity and streamlining the usage of Dynamics 365 Sales.
In her first session, Katerina delved into the realm of data-driven insights and machine learning to enhance sales team productivity. In today's rapidly evolving sales landscape, where communication channels and techniques are constantly evolving, effective training in modern methods of work has become imperative. Katerina shared valuable insights on how to collect anonymized data on sales team working styles, enrich this data with CRM system information on their work success, and employ Azure Machine Learning to analyze the data. By attending this session, participants gained practical knowledge and learned how to leverage data-driven sales training methods to empower their teams. These acquired skills have the potential to significantly improve sales team performance, driving tangible business growth.
Accelerating Dynamics 365 Sales Usage with Power Apps Cards
In her second session, Katerina shed light on the utilization of Power Apps Cards to streamline and expedite Dynamics 365 Sales usage. While the full interface of Dynamics 365 Sales offers comprehensive features, it can sometimes impede productivity for simple and repetitive operations. Additionally, applications like Viva Sales and Dynamics 365 App for Outlook may not provide the desired level of customization and user experience. Enter Power Apps Cards—a remarkable solution for customizing and simplifying common sales tasks.
Katerina guided participants through a real-world example, demonstrating the creation of a mini-application using Power Apps Cards. She also covered essential aspects of governance and access rights for corporate environments. By the end of the session, attendees were equipped with the knowledge to develop a streamlined application for direct data input into Microsoft Dynamics 365 Sales, seamlessly integrated with Microsoft Teams channels or chats. This newfound expertise is invaluable for sales teams aspiring to enhance productivity by reducing the complexity of Dynamics 365 Sales and crafting tailored solutions for routine tasks.
With Katerina's insightful sessions, the D365 CX Summit 2023 attendees left inspired, armed with practical strategies to drive their sales teams to new heights and unlock the true potential of Dynamics 365 Sales.
