About customer

OTP banka is focused on innovations and digitalization of its operations, thus providing its clients with new benefits with a focus on enhancing digital banking.

Bank actively use Microsoft Teams for its operations.

Initially, all employees had the capability to create team in Teams for collaborative work. But, the number of groups had become excessively large, with many duplications or irrelevant ones.

The company made the decision to limit group creation with requests made through the IT-department. This decision has increased the time of this operation, which did not satisfy the customer.

Challenges and solutions

To address these challenges, Awara IT Academy using the Power Platform, developed an automated group creation form with approval from the IT department.

The request form includes fields for entering information about the prospective team. Users are required to specify the team's name, purpose, and type. Also, they have the option to designate specific groups or individual users as team members, can customize the list of channels, etc.

Subsequently, the request is forwarded to the IT department via Power Automate, where specialists review the information and either approve or reject the request. In case of approval, the creation process is initiated through Power App.

Results

Because all request information is consolidated within a single email to the IT-department, it becomes considerably easier for IT-specialist to make decisions regarding the creation of teams.

In the database, a record is generated containing information about the team and a designation indicating it as a user group. All this information can be exported to Excel, simplifying team management and allowing for the timely removal of completed teams while preventing the creation of duplicates.

Thus, this team management solution not only saves time but also enhances manageability and automates the process of adding members to teams.