About customer

Our customer is a key regional division of one of the world's largest vertically integrated oil and gas companies. The organization manages complex logistics, retail operations, and administrative functions, which require reliable and secure communication systems for both office and field employees.

Challenges and solutions

The legacy telephony system, based on PBX and Cisco solutions, no longer met modern requirements for reliability and flexibility. Frequent outages, high hardware maintenance costs, and fragmented platforms hindered operational efficiency. Awara IT was tasked to:

• Implement a reliable, modern telephony system.
• Eliminate dependency on outdated PBX hardware.
• Reduce communication-related operational expenses.
• Increase employee productivity through unified communication tools.
• Ensure data protection and security compliance.

Results

Awara IT consultants held a series of strategic workshops and presented Microsoft Teams Phone capabilities as a full replacement for the legacy infrastructure. Following a successful Proof of Concept that confirmed it met all functional and technical requirements, a production-ready Teams Phone system was deployed. AudioCodes Session Border Controllers (SBCs) were integrated to ensure secure voice connectivity. As a result, the customer made a strategic decision to fully transition its employees to Microsoft Teams Phone.

• Up to 5% employee time savings per day through unified communication workflows.
• Elimination of legacy telephony maintenance costs, saving approximately $100,000 annually.
• Improved service reliability and user satisfaction.
• Streamlined communication processes for both field and office employees.
• Strengthened security posture with Microsoft 365 compliance and protection standards.