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Created with Sketch.
Services
  • ERP
    • Microsoft Dynamics 365 Business Central
    • Microsoft Dynamics 365 Finance
    • Microsoft Dynamics 365 Supply Chain Management
  • CRM
    • Microsoft Dynamics 365 Sales
    • Microsoft Dynamics 365 for Marketing
    • Microsoft Dynamics 365 Customer Service
  • LowCode/NoCode
    • Power Virtual Agents
    • Power Automate and Power Apps
    • Power Pages
  • Cybersecurity
    • Microsoft Defender
    • Microsoft Entra
    • Microsoft Priva
    • Microsoft Sentinel
  • Teamwork
    • Microsoft Teams
    • Microsoft Viva
    • Microsoft Exchange
    • Microsoft SharePoint
  • Data and AI
    • BI and Advanced Analytics
    • Data management
  • Go to cloud
    • Microsoft Azure
  • Custom software development
  • IT outsourcing
  • Licenses sales
Solutions
Industries
  • Mining industry
  • Retail industry
  • Manufacturing
  • Construction
  • Agriculture industry
  • Hi-tech
Cases
Media center
  • News
  • Events
  • For media and partners
About us
  • Awards
  • Careers
  • Corporate responsibility
    • Environmental initiatives
    • Educational initiatives
    • Inclusion initiatives
  • Partners
  • Blog
  • Contact
    Contact us
    +34 930 476 012
    Email
    info@awara-it.com
    The address
    Diagonal Hightech, Avenida Diagonal 131, Barcelona, Spain
    Created with Sketch.
    Services
    • ERP
      • Microsoft Dynamics 365 Business Central
      • Microsoft Dynamics 365 Finance
      • Microsoft Dynamics 365 Supply Chain Management
    • CRM
      • Microsoft Dynamics 365 Sales
      • Microsoft Dynamics 365 for Marketing
      • Microsoft Dynamics 365 Customer Service
    • LowCode/NoCode
      • Power Virtual Agents
      • Power Automate and Power Apps
      • Power Pages
    • Cybersecurity
      • Microsoft Defender
      • Microsoft Entra
      • Microsoft Priva
      • Microsoft Sentinel
    • Teamwork
      • Microsoft Teams
      • Microsoft Viva
      • Microsoft Exchange
      • Microsoft SharePoint
    • Data and AI
      • BI and Advanced Analytics
      • Data management
    • Go to cloud
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    • Custom software development
    • IT outsourcing
    • Licenses sales
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    • Agriculture industry
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    • Contact
      +34 930 476 012
      Request a call
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      The address
      Diagonal Hightech, Avenida Diagonal 131, Barcelona, Spain
      Working hours
      Weekdays: 9:00 - 18:00
      Contact us
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      +34 930 476 012
      Request a call
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          • Power Automate and Power Apps
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        • Request a call
      • Diagonal Hightech, Avenida Diagonal 131, Barcelona, Spain
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      Home
      —
      Cases
      —Crate&Barrel - top level retailer automated business operations on Microsoft Dynamics AX

      Crate&Barrel - top level retailer automated business operations on Microsoft Dynamics AX

      Crate&Barrel - top level retailer automated business operations on Microsoft Dynamics AX

      Customer: Crate&Barrel Industry: Retail industry Technology: Microsoft Dynamics AX

      About customer

      Crate&Barrel is a world-renowned company specializing in housewares, furniture (indoors and outdoors) and home accessories. For over 50 years Crate&Barrel has been collaborating with the best studios and manufacturers in Europe. The brand is well-known world-wide for its high-quality goods and top-level service.

      Challenges and solutions

      Awara IT has become the first ERP provider to implement Microsoft Dynamics AX for retail business processes of Crate&Barrel flagship store in one of the CIS markets. Awara Group has become Crate&Barrel’s strategic partner in the following areas: accounting, HR-management, payroll and Microsoft Dynamics AX implementation services, including back-office, as well as POS for shop assistants.

      The system implemented by Awara IT was used to provide full-cycle sales: all processes from issuing product forms, further purchase to retail management reporting are controlled by Microsoft Dynamics AX 2012. The system is used by cashiers, purchase and warehouse staff.

      The project consists of the following parts:

      • Control of cash POS-terminals by Microsoft Dynamics AX;
      • Data is collected and processed using a specific application;
      • Crate&Barrel offers an additional service to its customers: a shop assistant accompanies customers with a tablet to input information about all chosen items using a POS-app so that a list of purchased items is formed in real-time mode. Customers can thus pay for their purchase any time during their visit with no additional barcode scanning at the till.

      Results

      • The high level of automation offered by this platform enables fast supply and delivery;
      • Shop assistants and sales consultants got used to Microsoft Dynamics interface very quickly and can already now use the system efficiently. They are now able to provide detailed information to customers on time, and this significantly improves everyday activities.
      Customer: Crate&Barrel Industry: Retail industry Technology: Microsoft Dynamics AX Read more customer stories >>
      Submit your question or request, and we will contact you shortly.
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