What is mini CRM?
This solution is for companies that do not need a full-featured, complex CRM system. New records, comments, and possible deals can be created from emails in a mini CRM which can also be used to keep timesheets and book corporate resources (office spaces, parking spaces, and even advertising banners). Notifications that users receive, for example, when creating a new client are configured to ensure that tasks are fulfilled without fail.
How mini CRM helps
The solution is particularly convenient because customer support is performed directly in a Microsoft Teams window. The service as a whole significantly speeds up the processing of incoming requests. Customer support reporting is also generated automatically in Teams.