Microsoft Dynamics CRM enables clear and tailored approach to your customers regardless business size, industry or location. CRM is a combination of easy-to-use tools used for marketing, sales, field and customer service.
Sales: Get recommendations and guidance at every stage of the deal so you stay focused on moving deals forward. Get visibility into sales performance with analytics dashboards based on historical and predictive data. Work on the go, even without connectivity, with modern mobile apps that provide contextual news, social data, and task flows.
Marketing: Run multichannel marketing campaigns. Use configurable templates and designer tools to set up your buyer’s journey and personalize experiences based upon customer engagement. Use Microsoft Social Engagement to build a social presence, source new leads, and engage with prospects and customers across social channels. Prioritize leads ready for sales engagement with multiple lead scoring models and sales readiness grades.
Customer service: Keep customers happy by avoiding service and support issues. Analyze data from connected devices and take action before warning signs become a problem. Use service and support as an upsell or cross-sell opportunity by empowering agents with machine learning driven recommendations.
Field service: Automate scheduling. Create effortless service experiences and communicate proactively. Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.